Resume

Earle D. Hartshorn

Parkland WA 98444

Earle.Hartshorn@Outlook.com

Assisting Individuals and Businesses in Realizing their Potential via the Personal Computer.

WORK HISTORY:

St Joseph Medical Center, Tacoma, WA 2010 to  Present: System Support Admin and Systems Analyst for the Cardiovascular Service Line supporting 5 of the CHIFranciscan Hospitals in the Puget Sound area: St. Joseph Medical Center, St. Michael Medical Center, St. Francis Hospital, St. Anne Hospital, and St. Anthony Hospital.

Grand Itasca Clinic & Hospital, Grand Rapids MN 2003-2009: Network Administrator; Avaya PBX Administrator; NAS/SAN Administrator 
                     

Computer Enterprises, Grand Rapids MN 1999-2003: Network Administrator; Web Administrator; Instructor Windows & Productivity Suites       
                

Brown Institute, Mendota Hts MN 1998-1999: PC/LAN Instructor for Hardware, DOS, Win 3.x, Win 9x   

Earle Hartshorn Computer Services, Grand Rapids MN 1995-2009: Owner/Operator providing Sales and Service for IBM compatible computers and OSs               

EDUCATION:

EMC2 Certificate Celerra Management  Raleigh NC 2009

Cross Telecom Avaya Call Center Design & Management Bloomington MN  2007

Extreme Networks Summit Network Design & Management  Eden Prairie MN  2005

Itasca Community College Vocational Education Grand Rapids MN AA degree 1997

Palomar Community College Emphasis on Business Sciences San Marcos CA  1978‑1980

Ramona High School Emphasis on Business Sciences  Ramona CA 1977

Normal Daily Duties at St Joseph Medical Center, Tacoma WA:

Daily DB cleanup and maintenance of Lumedx Apollo SQL DB for Cardiovascular Registry Data.  Import new patients, export Registry Data, maintain Registry Profiles, maintain User Profiles.

Daily DB cleanup and maintenance of GE Centricity Cardiology DMS Oracle DB for Cardiology Cath Data.  Import new patients, export data, manage users, support users.  Maintain Crystal Reports engine, create and maintain Crystal Reports for Administration.

Provide support to the staff in Cardiology Administration.  Develop and provide new user training to abstraction and nursing staff as needed.

Provide daily, weekly, monthly, and annual reports to Physicians and administration, both scheduled and ad hoc.  Respond quickly to requests from staff for statistics and also provide data to support reports to the Society of Thoracic Surgeons and to the National Cardiology Data Registry of the American College of Cardiologists, as well as data to, for and from the Washington state Clinical Outcomes Assessment Program for Cardiology, Cardiac Surgery, and Vascular Surgery

Other Projects at SJMC:

2014: after several years of planning , selling, and work, I led a project to upgrade the existing Lumedx Apollo SQL 2000 server and database from a physical server to a Windows 2008/SQL Server 2008 VM running in the organizations VSphere farm.

2016: Added 2 new hospitals to (the existing 3) our database, but instead of adding them to our local database, created those on the Lumedx Hosted SaaS database.  Working with Lumedx, developed ways to get data into one or the other database as appropriate and to get reports out in different configurations to reflect either the organization as a whole or by specific site.

2017: After a couple of years working with the manager of the Cath Lab, when he retired I took over management and maintenance of the GE Centricity DMS service in 2016.  This database was also running on real hardware (3 servers) set in a closet somewhere running Windows 2000 Server.  We are currently in process of upgrading these all to Windows 2008 and current versions of GE Cardiology Centricity DMS.  In this case I am just one of a fairly large multidisciplinary team (GE alone has a project manager and 5 specialists on the project), but I am the person who has possibly the broadest view of the project from the CHIFranciscan side of the fence.

Normal daily duties at Grand Itasca Clinic & Hospital included:

Maintenance of Avaya Phone Communication Manager v3 VoIP system with nearly 3000 extensions including redundant S8500 servers and Intuity Audix LX voicemail system. Performed all Moves, Adds, Changes as well as maintaining and designing Call Center and switchboard splits, groups, and vectors and managing BCMS system

Maintaining 3 SQL Enterprise Servers, two version 2000 and one version 2005; new GE servers added three additional 2005  servers, including daily scheduled and manual backups

Maintaining Microsoft Dynamics Great Plains Payroll and HR system

Maintain ADT ETime timeclock system including badge readers

Maintain Server 2003 Active Directory domain

Maintain Exchange 2000 Mail system (after move to new facility I subcontracted with an email provider using Exchange 2003)

Maintain Windows 2000 IIS Intranet Web server hosting a production Intranet web site, a test Intranet web site, and a private Intranet web site used for IS documentation

Oversee maintenance of 30+ Servers, 300+ PCs, 200+ Printer/Fax/Copiers

Maintain AD Group Policies

Write and maintain scripts used to perform software installs and updates for workstations

Monitor Network LAN and WAN traffic

Monitor and Maintain Firebox X Firewall and VPNs

Monitor and Maintain Wireless network traffic

Respond to requests from users for password resets, etc.

Responsible for creating, adapting, editing and posting training material to the Intranet either by taking a video tape created by a trainer, or by ripping video from VCR, DVD, Powerpoint, etc, and converting to Windows Media format

Supervise two techs

Maintain both logical and physical diagrams of all systems and supporting documentation

On call 24x7x365 for 7 years

Normal Daily Duties at Computer Enterprises Included:

Opening store for business

Build, burn in, load software, and deliver new PCs both personal and business

Teaching classes on week nights for users on basic PC use, basic Internet and email, using scanners and digital camera’s

Repair and Maintenance of customer PC’s both on-site and on bench

Maintaining Business Customer systems by making weekly visits to site and checking server and PC logs for problems and repairing as needed

Recommending, selling and designing new Business customer systems including servers, switches, and PCs

Running POS and recommending “sell-ups” to customers

Inventory, stock, and maintain in-store displays

2001 As employee of Computer Enterprises setup the Grand Rapids Clinic’s first IP network, file server, AD, and Exchange Server (SBS 2000).

2002-2003 After the merger of Grand Rapids Clinic and Itasca Medical Center and the creation of Grand Itasca Clinic & Hospital I was hired by the new Hospital and was responsible for the creation of a larger Exchange server, moving the GRC.com and ItascaMedicalCenter.org email and AD accounts to GrandItasca.org accounts.  Migrated the Hospital’s Netware 4 server and 20 Win95 PCs and user accounts to a new GrandItasca AD Domain.  Replaced Hospital 10M hub system with new Avaya Cajun Layer 3 switches and merged into Clinic’s Layer 3 Intel switches.  Purchased, installed, and configured Firebox X firewall and implemented VPN access for IS and a few select contractors.   Assisted (with Cross Telecom as contractor) in merging the Clinic and Hospital’s three Avaya Definity G3r phone systems into one phone system.

2004--2005 Began the planning for the new facility on Golf Course Road in Grand Rapids.  Worked with Architects and Engineers to design cabling and closet layout on new campus for Data and Phone systems as well as Nurse Call and Security and Environmental Control Systems.  Worked with Contractors to install cabling.   Worked with Avaya, Cross Telecom, Extreme Networks, Paul Bunyan Telephone, and Qwest to design, specify, configure, purchase, and install fully integrated Voice and Data Network, connecting 4 campuses via fiber connections.  Designed, built, and configured in cooperation with Cross Telecom a new Avaya PBX utilizing two S8500 servers with ESS capability with over 3000 extensions.  Coordinated connections between new and old voice and data networks.  Coordinated timely cut-over of phone service (from Qwest to Paul Bunyan Telephone) and network services (from Qwest to Enventis) while maintaining live and overlapping voice and data connection to and between 2 separate OR suites and ER suites (1 of each at both locations); the Hospital did not close or suspend services during move; it started taking in new patients at the new facility in the morning and by noon had discharged or transferred all patients and services in the old facility to the new facility.  Managed move of servers to new server room from various locations in other three facilities maintaining minimum downtime and performing moves during non-critical hours.  During move changed network configuration from three (one each existing facility) class C subnets to multiple class C subnets on VLANs segregated by purpose for security considerations.

2006-2007 In cooperation with Cisco and Enventis designed and implemented new Cisco network based on redundant central Catalyst 6500 series switches with Supervisor 720 modules and redundant 10GB backbones, Catalyst 4500 series switches in closets and Gig-E available to all desktops.  VoIP problems solved.  Also designed and implemented Cisco wireless network using Cisco ACS and WLC management providing a secure environment for wireless operation of COW’s, laptops, and tablets.  Same Wireless Network is also utilized to provide unlimited free guest wireless access to the Internet not routed over secure internal network.

2008 – 2009 Worked with EMC, GE, Quantum, Cisco, HP, and Clerity to design, install, and configure equipment for new GE Centricity EMR system.  Systems include 3 SQL driveless servers connected to an EMC NS20 configured both as a NAS and SAN.  Configured Celerra and CLARiiON back end along with redundant Cisco Fabric MDS 9100 switches.  Backup systems include a Quantum Scalar 50 Tape Library and EMCs Networker Software.  Implemented IP Switchboard softconsoles.

As Earle Hartshorn Computer Service I provided consultation for several businesses (as well as individuals) in cooperation with other contractors and businesses in the Grand Rapids, MN area.